At The IT Firm, we pride ourselves in forging consistent business partnerships, built on the principles of honesty, sustainability, creativity and innovation. We see our clients as family and fiercely protect their best interests. Our extensive Track Record speaks for itself.
The IT Firm operates on the assumption that IT is a professional area, requiring unique specialist attention and leadership. We will become a trusted ally and partner to our clients, providing them with the loyalty of a business partner and the economics of an external vendor. We ensure our clients have the appropriate, most cost effective, high impact, IT Infrastructure to operate their businesses, with maximum efficiency and reliability. Most of our information applications are mission critical; therefore our exceptional response times are differentiating us in the market.
Our versatile team is flexible, agile and always prepared to assist. We understand the importance of continuity and consistency; therefore our technicians endeavor to build a unique, trusted relationship with our clients; whilst ensuring knowledge transfer to our clients and utilizing our internal knowledge management system and IT Resource Centre.
To achieve superior outcomes, our Rapid Remote Plan includes and features, but is not limited to:
- 24/7 Help Desk Support
- Onsite and Remote Support
- 24/7 Server Monitoring and Issue Resolution
- Application Monitoring, Management and Issue Resolution
- Incident Tracking and Reporting
- Network and Remote Connectivity Management Total IT Security – Antivirus, SPAM filtering, Antispyware, Web Content Filtering
- Automated Security Patch Deployment
- IT Resource Centre and Library
- Inventory Tracking and Reporting
- Annual IT Audits & Optimization
- Innovative Technology Guidance and Consulting